Shipping and Delivery Information
Your order will be processed on the day we receive it ( up until 1:30pm NZ Time ) unless it falls on a weekend or a public holiday, in that instance it will be processed and dispatched on the next working day.
Delivery throughout Australia
All orders to Australia ( Except PO Boxes ) are sent via courier - super fast, fully tracked, insured and a signature required service.
Once your parcel is sent, you will receive a tracking link by email which can be used to track the progress of your order. If you are not home to sign for your parcel, the courier will leave a card-to-call and wait for you to contact them to arrange re-delivery or delivery to an alternative address.
If you don't require a signature, then please add this as a comment at the time of placing your order - otherwise please get item delivered to an address where someone will be there to receive it!
The delivery time is 2-5 business days. Orders to PO Boxes take longer ( 3-10 business days - usually received on 4-5th day ) as they go with International Airmail which is not tracked and arrives with the regular post - although we will start sending PO Box orders via the Australia eParcel service in Early 2013
Freight Charges for Australia:
Freight free for all Online orders over $100NZD ( Approx $78 AUD )
For all other orders a flat rate of $6.95 AU applies (this includes all Phone Orders)
You will not be charged taxes or GST on orders under $1000AUD - but please ensure that you are sending < 3 months therapeutic supply for personal use per order. One of our naturopaths on staff can help you with this. We send thousands of orders every month to all parts of Australia
Wholesale Orders: Freight charges are based on the weight of the parcel.
Delivery throughout New Zealand
In New Zealand we use Courier Post for delivery. For most people this means next working day delivery - although if you are a rural customer then it might be 2-3 working days .
Freight Charges for NZ:
Freight Free for all Online orders over $100
For all other orders a flat rate of $6.95 NZ applies (this includes all Phone orders)
Orders are fully insured and the service is extremely reliable.
Wholesale Orders: Freight charges are based on the weight of the parcel.
Worldwide Shipping
In addition to Australian shipments , we will ship to most places worldwide , fully insured and in most cases delivery is between 1-2 weeks. The freight cost for your shipping will vary depending on the weight of the parcel and the destination. You can calculate freight charges on the checkout page.
Problem With Your Delivery?
If you discover there has been a delay in your delivery order please contact us as soon as possible so we can take action on your behalf.
Outside business hours, leave a message using one of our toll free numbers or email us. We will respond promptly to your email.
