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Welcome to Return2Health
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Natural Health Products

From People and Brands You Can trust

Win Your Order Back

Each month you get the chance to win your order back to the value of $400!

FAQs

Q: What is the delivery time for orders within NZ, Australia and Internationally?

A:

Australia

Street address orders are sent by courier which takes 2-5 business days to arrive.
( Typically 5 days Perth and 3 Days everywhere else ) .
This is a tracked, signature-required service.

New Zealand:

  • Orders within NZ are sent by courier and take 2-3 days to arrive.
  • Rural delivery orders take an extra 2 business days.
  • No delivery on Saturdays so orders sent out on Fridays arrive early the following week.
  • Saturday delivery can be requested for an added cost, Contact Us to arrange this.

Other International:

International orders usually take from 5 to 10 business days to arrive. For some Asian countries delivery can take an extra week depending on the address. Faster delivery services are available at an extra cost, to arrange this Contact Us.

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Q: Do Your Probiotics and candida products need to be refrigerated?

A: No, all of our probiotic supplements, including our candida products, are stable outside of the fridge. This is due to the types of friendly bacteria they contain and/or the specific manufacturing processes they undergo. e.g. Each granule of ThreeLac and FiveLac powder is micro-encapsulated to protect it from extremes in temperature and pH.

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Q: Why is the invoice I received with my order more than the amount I was quoted over the phone or the amount that was on my order confirmation?

A: Don’t worry we have not overcharged you. All invoices we send out with orders show in New Zealand dollars (NZD) rather than the currency you paid in. They simply show the NZD equivalent of the amount you paid. Refer back to the invoice in your currency that is emailed to you at the time of ordering.

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Q: Is GST included in the price?

A: Australian and other International customers do not need to pay GST and for NZ orders all prices include GST . 

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Q: What if I find that a product is cheaper somewhere else? Will you match it?

A: We will do our best to match any online price. Sometimes people "price dump" and sell at cost or below and we can't match those prices as it's often an inferior or short dated product, but you must email us a link to the website where the cheaper price is being advertised.

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Q: What happens if an item in my order is out of stock?

A: We will contact you by email or phone to let you know that your order has been delayed and if possible, an estimated time when we will ship it out to you. If the out-of-stock item is going to be out of stock for a while and your order contains other products that are in stock, we will ask you whether you want the in-stock products sent right away with the rest put on backorder or if you are happy to wait for everything to be sent out together.

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Q: Can I order over the phone?

A: Yes Click Here to Contact us.

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Q: How do I place an order online?

A:

  • Add the items you want to buy to your cart by choosing the quantity you want from the drop down menu to the right of the product.
  • Then click the "add to cart" button at the bottom.
  • Once you have selected all the items you want, click the "Checkout" link at the top right side of the screen.

If you change your mind you can remove items by clicking on “view cart” at the top right side of the screen and then clicking on the rubbish bin logo to the left of the product you want to remove, you can then click “proceed to checkout” to complete your order.

 

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Q: Can I have an order delivered to someone else or to another address?

A: Yes, you can simply keep your address details in the “billing address” section and add their delivery address to the “shipping address” section. Uncheck the box which says “Ship to the same address” this will then allow you to enter a different shipping address. Alternatively you can also put their address in both the billing and shipping fields.

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Q: Can I pay by direct deposit/bank transfer into your bank account?

A: Yes. To pay for an order by direct deposit, simply place your order as usual on our website but on the checkout page select “direct deposit” as your method of payment. You will then see our bank details on the screen. We have an account with the Australian Commonwealth Bank and ASB in New Zealand.

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Q: When do credit card payments get processed?

A: As soon as you submit your order online. With phone orders credit payments are processed once the sales staff have submitted your order.

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Q: How safe are credit card payments over the internet?

A: Very safe. We use Direct Payment Solutions ( DPS ) which is a Fully Audited and Accredited Payment Provider. We don't actualy store your card at all - the transaction itself is done on their server.

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Q: What credit cards do you accept?

A: We accept Visa, MasterCard and AMEX. Please note that all AMEX transactions are charged in New Zealand dollars. If you wish to pay with Amex in your Currency then please use the PayPal option.

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Q: Which courier/shipping service do you use?

A: For orders within New Zealand - We use PBT, Post Haste or Courier Post couriers depending on the area of NZ its going to. For orders to Australia - Orders to a street address are sent with Toll Priority courier. Orders to post box addresses are sent with International Airmail. For other international orders - We use International Airmail.

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Q: Can I pick up my order from your Grey Lynn premises?

A: Yes, however you must call us first to arrange it and to ensure that we have the product in stock. Click here for our Contact Details.

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Q: Where is my order?

A: If you have not received your order within:

  • 5 business days (Australian customers sending to a street address - also see tracking link we emailed you when we sent your order)
  • 3 business days (NZ customers)
  • 10 business days (Australian customers sending to a post box address) or
  • 12 business days (Other International customers)

Please contact us immediately. Click here to contact us.

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Q: Can you send an order to a PO box?

A: Yes. You will get your order faster in Australia if you use the courier service though.

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Q: What if I am not satisfied with a product?

A: We endeavour to supply products of the highest quality and because we firmly stand behind our products, we offer a 60 day guarantee on all first time orders of the product. Click here to see our returns policy.

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Q: What if the items arrive in a damaged condition or are not the items I ordered?

A: Please contact us immediately. All orders we send out are insured so if the product is damaged in transit we will arrange a replacement. Email us a photo of the damaged products. If you receive different products than what you ordered, we will investigate this. If it is an error on our part we will reimburse the postage for you to return the goods sent in error and we will post you out a replacement.

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Q: Who pays the shipping cost of returning a product?

A: If you received the wrong product and it was an error we made we will reimburse you for the shipping cost of returning it. If however you wish to return an item for a refund, you must pay the shipping cost.

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Q: How do I arrange for an item to be returned?

A: Please contact us immediately for details and a return authorisation number. Please see our Returns Policy for more information on eligibility.

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Q: Why does the website say ‘invalid email address’ when I try to place an order?

A: This can happen for one of the following reasons:

  • You already created an account on our website previously using that email address - you simply need to login using your email address and chosen password. If you have forgotten your password click “Forgot Your Password?” on the login page or Contact Us.
  • You placed an order with us over the phone using that email address. You have an account, but you may not have been setup for online ordering. Contact US and we will give you login details.
  • You previously ordered on our website as a guest using that email address. Our system still creates an account for you, so simply Call Us and we will give you login details.

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Q: Can I give Authority to have my parcel left at my property by the courier without a signature.

A: Yes, you can do this by ticking the box on the checkout page on our website or notifying the salesperson when you purchase over the phone. You can also give details of where you would like the courier to leave your parcel by adding this to the comments box on the checkout page.

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Q: What are the risks of choosing the option “Authority to Leave” (ATL) without a signature on the checkout page?

A: The risk of choosing “Authority to Leave” without a signature is that once the courier has left your parcel at your property, your parcel is no longer covered by insurance. This means that if your parcel goes missing from your property while you are out, we cannot provide a replacement for the missing goods.

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