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Natural Health Products

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Each month you get the chance to win your order back to the value of $400!

Shipping and Delivery Information


Your order will be processed on the day we receive it (up until 1:30 pm NZ Time) unless it falls on a weekend or a public holiday, in that instance, it will be processed and dispatched on the next working day.

Delivery throughout Australia

All orders to Australia (Except PO Boxes)  are sent via courier - super fast, fully tracked  (average delivery is usually 2-3 business days except WA), insured and a signature required service. We have zero customs delays as everything is pre-cleared.

Once your parcel is sent, you will receive a tracking link by email which can be used to track the progress of your order. If you are not home to sign for your parcel, the courier will leave a card-to-call and wait for you to contact them to arrange re-delivery or delivery to an alternative address.

If you don't require a signature, then please tick the 'authority to leave' box on the checkout page - otherwise please get the item delivered to an address where someone will be there to receive it! (please note that if you give 'authority to leave' your parcel will no longer be covered by insurance once it has been delivered to you).

The delivery time is 2-5 business days. Orders to PO Boxes, parcel lockers or Post Office addresses take longer (5-10 business days) as they go with International Airmail and arrives with the regular post.

Most Australian orders except Western Australia tend to arrive in 2-3 days, but please allow the full 5 business days before contacting us (or check your tracking link to see the status).


Freight and Charges for Australia:

Freight free for all Online orders over $100NZD (Approx $78 AUD).

For all other orders, a flat rate of $8.95 AU applies (this includes all Phone Orders).

You will not be charged taxes or GST on orders under $1000AUD - but please ensure that you are sending <3 months therapeutic supply for personal use per order. One of our naturopaths on staff can help you with this. We send thousands of orders every month to all parts of Australia.

NOTE: We send thousands of orders every month to all parts of Australia - and our customs data is all sent through a computer system, so parcels are not physically examined by customs. Of Tens of thousands of orders every year - we might have one or 2 randomly stopped for inspection.

DHL: DHL delivery can be added on to your order for a faster delivery to metro areas (1-3 business days). Please note that DHL delivery for non-metro areas takes extra 1-2 business days so regular (non-DHL) delivery is recommended for rural areas.

Wholesale Orders: Freight charges are based on the weight of the parcel.


Delivery throughout New Zealand

In New Zealand, we use Fastway and Courier Post for delivery. For most people, this means next working day delivery - although if you are a rural customer then it might take an extra 2 working days.

Freight Charges for NZ:

Freight Free for all Online orders over $100.

For all other orders, a flat rate of $6.95 NZ applies (this includes all Phone orders).

Orders are fully insured and the service is extremely reliable.

Wholesale Orders: Freight charges are based on the weight of the parcel.


Worldwide Shipping

USA Shipping

We send orders daily to the USA - this is a fast air service (5-9 Business days expected delivery - street addresses only) with goods electronically submitted (to avoid any customs issues). Your parcels will be fully tracked.

Note: this is much faster than the standard postal system. Orders over $1000 may be slightly delayed as we need to organise export declarations over that amount. Orders going to a PO Box address in the USA will be sent with tracked postal delivery which can take a little longer to arrive.

China Shipping

Our new service to China takes approx 2 weeks, is fully tracked and insured.  As an introductory price, we will send the whole order for $6NZD!

现在只需大约2周时间即可运送至中国,可在线查询送达情况。新业务开展期,一笔订单快递费用只需NZ$6 (含保险)。


We will ship to most places worldwide, fully insured and in most cases delivery is between 1-2 weeks (5-12 business days). The freight cost for shipping will vary depending on the weight of the parcel and the destination.  You can calculate freight charges on the checkout page.


Customs, Tax, & Duty Fees:

International orders may have customs, tax, & duty fees applied to them by the receiving country's customs agency. Your country may impose additional charges based on individual examination of the package by customs agents. Due to this unpredictable process, we cannot include these fees in our freight costs. It is the responsibility of the purchaser to investigate any duty, tax or customs fees for their country prior to ordering from us.


Problem With Your Delivery?

If you discover there has been a delay in the delivery of your order please contact us as soon as possible so we can take action on your behalf.

Outside business hours, leave a message using one of our toll-free numbers or email us. We will respond promptly to your email.